More Than
A Great Brand
2010–2013 Strategic Plan
Attacking daypart, category and marketing opportunities to drive same-store sales
Investing to build our scale and brand in new and existing markets
Growing differently in ways we haven’t grown before
Leveraging our core business strengths and franchise system
Our Investment Story
Making A True Difference™
Individuals
Communities
The Planet
 
2010-2013 strategic plan - Working to make a great brand even greater. Strategic Enablers: People, Culture, Communities, Sustainability
Driving Same-Store Sales Investing Opportunities Growing Differently Leveraging Strength
Driving Same-Store Sales Investing Opportunities Growing Differently Leveraging Strength
 
Tell me more >
Tell me more >
Tell me more >
 
Attacking daypart, category and marketing opportunities to drive same-store sales
  • Leverage menu innovation to grow afternoon and evening snacking dayparts. Maximize lunch opportunities, including sandwich and soup offerings
  • Grow hot and cold beverage category and market share
  • In the U.S., test and implement menu opportunities that further differentiate us as a cafe and bake shop destination
  • Leverage our marketing strength to drive same-store sales
    • In Canada, we will use our scale to reinforce our price-to-value position and brand equity
    • In the U.S., we will pursue other means, such as community involvement, sponsorships and other forms of communication, to supplement traditional advertising to reinforce our brand us a cafe and bake shop destination