Tim Hortons is passionate about working with the communities we serve, the people within those communities, and – through our environmental work – the planet itself.

It’s a passion that’s fueled by a simple conviction: that we are not just a good corporate citizen, but an active participant and partner for positive change in the world.

The sustainability and responsibility framework outlined here includes commitments and goals that demonstrate our focus on making a true difference. This framework provides the basis for our sustainability and responsibility reporting in the future, including our first full report to be published in March 2011.

	Individuals		Communities		The Planet
	Customers Offering menu options that provide our customers with balanced choices. Working to provide a hospitable and welcoming overall experience that makes our customers feel appreciated   Employees Championing a culture where people are treated fairly and are given the opportunity to succeed   Partners Managing our stakeholder relationships with honesty, transparency and respect		Children Together with our Store Owners (franchisees), making a meaningful contribution to the lives of children in our communities   Community Success Together with our Store Owners, helping make our communities a better place to live in   Tim Hortons Coffee Partnership Helping build viable coffee communities		Environmental Stewardship Reducing the waste we create from all aspects of our business Reducing the energy, carbon emissions and resources we use in all aspects of our business   Supply Chain Ensuring best practices are embedded across our supply chain